Delete Account - Sharp Sub

Before You Delete Your Account

Account deletion is permanent and cannot be undone. Before requesting deletion, please ensure you:

Withdraw any remaining balance from your wallet;
Complete or cancel any pending transactions (airtime, data, electricity, transfers);
Understand that you will lose access to your transaction history and saved beneficiaries.

Option 1: Delete Directly in the App (Recommended)

If you are logged into your Sharp Sub app, you can delete your account immediately without contacting support:

Open the Profile tab in the app.

Tap Delete Account at the bottom of the menu.

Review the warning, enter your password, and confirm. Your account and associated data are deleted automatically.

Note: please withdraw any wallet balance before deleting — accounts with a positive balance cannot be deleted.

Option 2: Request Deletion by Email

If you no longer have access to the app, send us an email and our team will process your request:

Send an email. Email us at info@sharpsubtech.ng from the email address registered to your Sharp Sub account, with the subject line "Account Deletion Request". Include the phone number registered on your account.

We verify your identity. To protect your account, our support team will confirm ownership of the account. You may be asked to confirm details such as your registered email, phone number, or full name.

Your account is deleted. Once verified, we will permanently delete your account and associated data within 30 days. You will receive an email confirmation once the deletion is complete.

Request Deletion via Email

Data That Will Be Deleted

When you request account deletion, the following data will be permanently deleted:

Your profile (full name, email address, phone number, password, and security PIN);
Your wallet balance and virtual account details;
Your transaction history (airtime, data, electricity, and transfer records);
Saved beneficiaries and payment details;
Your device registration for push notifications.

Data That Will Be Retained

Certain data may be retained for legal, regulatory, or security reasons:

Financial transaction records — where required by applicable law and regulatory obligations (including anti-fraud and tax requirements), these records may be retained for a limited period, typically up to 5 years, after which they are permanently erased or anonymised;
Fraud and security logs — retained only as long as necessary to investigate or prevent fraudulent or illegal activity.

This retained data will not be used for any commercial purpose.

Questions?

If you have any questions about account deletion or the data we hold about you, contact us at info@sharpsubtech.ng. You can also review our Privacy Policy for more information.